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ELX Webinar

Exclusive Members-Only Event

Ask The Experts - The Experience Paradox: Scale versus Soul

Tuesday September 22, 2026, 11am - 12pm ET
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As event portfolios continue to grow, event leaders are under increasing pressure to deliver experiences that are both operationally consistent and deeply personal. Audiences expect relevance, connection and authenticity, while businesses demand scalability, efficiency and measurable value. So how do you achieve both?

This ELX Ask the Expert session brings together perspectives from agency, technology and experience design to explore how organizations are using behavioral data, personalization and smarter event orchestration to create more meaningful attendee experiences. Can technology strengthen human connection rather than replace it? Where is the balance between standardization and creativity? And what does great event design look like at scale?

Members will leave with practical ideas for creating more engaging event experiences, using data more strategically, and delivering personalization without compromising consistency.